Cliq Connectivity Issue(MAC)

Cliq Connectivity Issue(MAC)

***For MAC***

If your experiencing issues connecting to our chat tool please see initial trouble shooting steps below.

***Kindly perform clear cache/cookies first then close all browsers and then test before proceeding below***

1. Kindly visit wms.zoho.com using a web browser (Chrome/Firefox/IE/Opera etc)

2. If result is "WMS Persistent Connection Server" that means that your connection is good. If your connection to the server is bad, it would show something like page connectivity error.

3. Open the terminal and flush the dns of your laptop. For the different versions of OS for MAC, kindly check for the syntax below since each version has a different way of flushing the DNS.

Open the terminal by following the image below


Terminal MAC

  • Flushing DNS Cache in MacOS 10.12, 10.11 newer
    • sudo killall -HUP mDNSResponder


  • Clearing DNS Cache in OS X 10.10 Yosemite
    • Copy paste the entire syntax in the terminal for this version
      • sudo discoveryutil mdnsflushcache;sudo discoveryutil udnsflushcaches;say flushed


  • Flush DNS in OS X 10.9 Mavericks
    • **Need admin password**
    • dscacheutil -flushcache;sudo killall -HUP mDNSResponder

  • Flushing DNS Cache in OS X Lion (10.7) and OS X Mountain Lion (10.8)
    • **Need admin password**
    • sudo killall -HUP mDNSResponder

  • Flush DNS Cache in Mac OS X 10.5, Mac OS X 10.6
    • dscacheutil -flushcache

  • Flush DNS in Mac OS X 10.4 Tiger, & 10.3
    • lookupd -flushcache


***Source: http://osxdaily.com/2008/03/21/how-to-flush-your-dns-cache-in-mac-os-x/ ***


After flushing the DNS, kindly try accessing Cliq again.

You can also try to use another internet provider. Otherwise kindly reach out to the Helpdesk team and we will be more than happy to assist you.





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