@mention in Cliq not working

@mention in Cliq not working

Hello Jaybee,
Thank you for your time over the session.

As discussed, you can ask any of your admins to follow the instructions mentioned below to make sure all the users will be able to @mention in channels.

Please open the Cliq admin panel-> select Roles under permissions-> click on Members-> check the value participants for all type of channels. Reload the Cliq page and ask all the users to try using the @mention option. For more details, refer here.
Please be noted that the permissions set in channels will be applicable for the participants only when their role is checked (selected) for the specific channels in the admin panel.

We believe this should fix the issue. If not, please reply us back if you face any issues. We'd be glad to help you further.

Looking forward to hear from you

Hello Jaybee,
Thank you for your time over the session.

As discussed, you can ask any of your admins to follow the instructions mentioned below to make sure all the users will be able to @mention in channels.

Please open the Cliq admin panel-> select Roles under permissions-> click on Members-> check the value participants for all type of channels. Reload the Cliq page and ask all the users to try using the @mention option. For more details, refer here.
Please be noted that the permissions set in channels will be applicable for the participants only when their role is checked (selected) for the specific channels in the admin panel.

We believe this should fix the issue. If not, please reply us back if you face any issues. We'd be glad to help you further.

Looking forward to hear from you

    • Related Articles

    • Cliq Connectivity Issue(WINDOWS)

      If your experiencing issues connecting to our chat tool please see initial trouble shooting steps below. ***Kindly perform clear cache/cookies first then close all browsers and then test before proceeding below*** 1. Kindly visit wms.zoho.com using a ...

    • Cliq Connectivity Issue(MAC)

      ***For MAC*** If your experiencing issues connecting to our chat tool please see initial trouble shooting steps below. ***Kindly perform clear cache/cookies first then close all browsers and then test before proceeding below*** 1. Kindly visit ...

    • Problems with Recorded Time

      Problems with Recorded Time Modified on: Sep 6 If you notice some discrepancies between the hours you have tracked and the hours recorded on the Time Doctor website, some additional information will be needed to narrow down the possible cause. ...

    • What is Organization Policy?

      What is Organization Policy? There are set of 6 parameters that which the administrator has control to implement as rules for the organization. This makes up the Organization Policy and they are as follows: Allow chats with users who are not a part ...

    • Multiple From Addresses

      The Send Mail As section has all the settings for outgoing email address, email aliases, your external addresses etc. You can add your other email addresses in Zoho to be able to send emails from a single console. Display Name - Outgoing Emails The ...