Ringcentral General Issues

Ringcentral General Issues

Let me start this Knowledge Base article with a few basic troubleshooting steps.


1. Relaunch RingCentral Application
      a. Close RingCentral Application
            -Open Task Manager
            -Look for Softphone.exe with the description of RingCentral for Windows
            -Click on End Task
                  ***Once Softphone.exe disappears, you can be sure that RingCentral for windows is closed***
      b. Relaunch RingCentral Application.
2. Restart your computer.

*For those new to using RingCentral, here is a quick guide for your ref.*
***If this does not resolve your issue, do not hesitate to reach out to me for further assistance***

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